Description:

Customer Relationship Management
* Build and maintain strong relationships with post-sales customers, ensuring their ongoing satisfaction and loyalty.
* Provide exceptional customer service, addressing inquiries, concerns, and requests promptly and professionally.
* Coordinate with relevant departments (e.g., construction, legal, property management) to ensure timely delivery and resolution of post-sales issues.
* Proactively identify and address customer needs and concerns.
* Foster trust and loyalty through personalized communication and exceptional service.

Collections Management
* Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.
* Follow up with customers to collect overdue payments, maintaining a professional and courteous approach.
* Negotiate payment plans or settlements with customers as needed.
* Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.
* Analyze data to identify potential risks and opportunities for improvement.

Qualifications
* Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.
* Proven experience in a customer-facing role, preferably in the real estate or construction industry.
* Strong interpersonal skills and the ability to build rapport with customers.
* A positive and enthusiastic attitude with a passion for customer service.
* Excellent time management and organizational skills.

Benefits
* Competitive salary and commission structure.
* Opportunities for professional growth and development.
* A supportive and collaborative work environment.