Description:

• You would be responsible for the after Sales service handling and customer queries and providing resolution to them, payment collection, etc.

• You would also be responsible providing effectively solutions  for all customer complaints.

• You would be required to meet customers to provide one-to-one service and develop complaints or feedback procedures for the use of customers.

• You would also be required to maintain accurate and timely records of customer correspondence or discussions.

• Youknowledge of the handover process.

• You would be responsible to analyze data or statistics to identify the customer service level, the organization is providing.

• You would need to work with the Sales and Marketing teams to understand better customer needs in a more holistic business sense.

• You need to ensure timely completion & submission of reports.

• You would also require to coordinate with various departments to ensure the smooth functioning of the organization.

• You would have to follow up for payment collection on a timely basis.

Experience: Minimum 2-3 years of Experience in Client service and Customer support

Candidates from the Real Estate industry will be given first preference

Education qualification required: Min. graduate in any stream

Other competencies required: Young, dynamic, career-oriented with good English communication skills