Description:

Job Purpose:
- Coordinate and manage overall shopping mall business incl. operations, profitability, team management, tenant management, contractor services, and marketing and promotional activity.
- Ensuring smooth functioning of the shopping mall, facilitating a good environment for retailers' business and a pleasant shopping environment for customers.

Overall Responsibilities:
- Manage overall shopping mall function incl. areas of property management, mall facilities, and services, tenant management, leasing support, marketing & promotions
- Manage mall team to oversee daily operations, and all contract staff works incl. maintenance, security & cleaning, mall administration, and customer service
- Ensure mall operating policies and procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards
- Prepare an annual operating budget for the shopping mall to be reviewed and approved by higher management. Ensure business functioning within budgeted costs and above targeted revenues
- Prepare and manage capital expenditures for the mall as per the approved budget
- Manage profitability of overall mall business by maximizing revenue opportunities and reducing operating costs
- Manage tenant relations through periodic town hall meetings. Receive complaints, suggestions and other improvement ideas to be updated with senior management for approval and plan for subsequent implementation
- Engage with customers through customer survey/focus group projects to identify ongoing needs in terms of products and services
- Prepare and maintain service-delivery contracts with service-level standards for all suppliers and contractors to ensure excellent customer and retailer service levels
- Perform annual review of retailer performance. In consultation with head office mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation
- Perform periodic mall audits, customer surveys, and trade area analysis to maintain a current understanding of customer shopping habits, change in preferences, etc.
- Handle conflicts/dispute situations amongst tenants, customers, mall visitors in a smooth manner avoiding disruption to mall activity and upholding company reputation
- Ensure professional development for mall team delivering high performance
- Ensure overall safety and pleasant shopping environment for customers and a thriving business ambiance for retail tenants

Requirements
- A degree in Business Administration, Business Commerce, or Marketing
- Minimum of 5-6 years experience in managing shopping malls

Knowledge & Skills:
- Retail/Shopping Mall Business
- Property Management
- People Management, Marketing and Finance
- Conflict management skills
- Microsoft Office (Word, Excel) Skill
- Fluent In English